Anyone else unable to log in to DVC? (2024)

JackosinDIS

DIS Veteran
Joined
Jun 15, 2023
Messages
808
  • May 1, 2024
  • #1

I enter the user name and password, and it just states that they are unable to verify my sign in details and to call member services.

MDE website working with the same details though.

Chatting with MS and they say ‘there is a challenge today’ ???

Genie+

You can never spend enough
Joined
May 12, 2022
Messages
4,092
  • May 1, 2024
  • #2

I just tried and it loaded. Hadn’t tried earlier today though.

hhisc16

DHHIR owner, DISDAD
Joined
Feb 21, 2021
Messages
1,800
  • May 1, 2024
  • #3

JackosinDIS said:

I enter the user name and password, and it just states that they are unable to verify my sign in details and to call member services.

MDE website working with the same details though.

Chatting with MS and they say ‘there is a challenge today’ ???

I noticed my transfer point contract disappeared. It was there yesterday.

G

Grapefruit

Earning My Ears
Joined
Feb 15, 2024
Messages
30
  • May 1, 2024
  • #4

I’ve been having issues the last two days. I’ve spoken with Member Services and they found a mismatch in my address between my DVC and Hulu/Disney+ accounts. They had me reset my password and it worked for about an hour, then reverted back to being unable to login to the DVC site (while everything else still worked).

I’ve since reset my password 5+ times. Each time, it lets me in to the DVC site for about an hour and then won’t let me back in until I reset the password.

I have a ticket in with Technical Serviccs to figure out the root cause and fix. They told me it’ll be 3-5 business days before I will hear back. Anyone else unable to log in to DVC? (4)

kanerf

DIS Veteran
Joined
Oct 16, 2009
Messages
3,172
  • May 1, 2024
  • #5

Just logged in without issues.

JackosinDIS

DIS Veteran
Joined
Jun 15, 2023
Messages
808
  • May 2, 2024
  • #6

Grapefruit said:

I’ve been having issues the last two days. I’ve spoken with Member Services and they found a mismatch in my address between my DVC and Hulu/Disney+ accounts. They had me reset my password and it worked for about an hour, then reverted back to being unable to login to the DVC site (while everything else still worked).

I’ve since reset my password 5+ times. Each time, it lets me in to the DVC site for about an hour and then won’t let me back in until I reset the password.

I have a ticket in with Technical Serviccs to figure out the root cause and fix. They told me it’ll be 3-5 business days before I will hear back. Anyone else unable to log in to DVC? (7)

Sounds like a similar problem… they were spending a lot of time trying to sort my address our and resetting passwords. Hope it sorted soon!

G

Grapefruit

Earning My Ears
Joined
Feb 15, 2024
Messages
30
  • May 2, 2024
  • #7

JackosinDIS said:

Sounds like a similar problem… they were spending a lot of time trying to sort my address our and resetting passwords. Hope it sorted soon!

I *think* I figured out a solution for my account. It might work for you, too. I changed my password, again, and omitted any special characters (like *, !, &, etc.) and just did a combination of uppercase, lowercase, and numbers. It’s been a couple of hours and I still have access to logging in, so I think that fixed it. I haven’t heard from Technical Services yet, but fingers crossed that it’s all good now.

Debbie Jean

DIS Veteran
Joined
Feb 22, 2005
Messages
4,286
  • May 2, 2024
  • #8

Yesterday wouldn’t log me in on Chrome… account/password error. Perfectly fine on MDE and Safari. Chrome is fine today.

Go figure! LOL

heynowirv

DIS Veteran
Joined
Dec 31, 2008
Messages
2,519
  • May 2, 2024
  • #9

All systems are good here.

WxKristin

Mouseketeer
Joined
Mar 25, 2019
Messages
269
  • May 2, 2024
  • #10

I was fine yesterday, running into this problem today (tried both chrome and safari). My husband was able to login just fine. ¯\_(ツ)_/¯

Last edited:

Anyone else unable to log in to DVC? (11)

Arr2-D2

Not the droid your looking for
Joined
Oct 30, 2023
Messages
46
  • May 2, 2024
  • #11

I’m having the same error today on dvc website. I’m in the middle of a stay in the parks right now. I called dvc member services and they see no problem. The Walt disney app is also experiencing issues and sending me text codes for account verification.

T

TinkB278

DIS Veteran
Joined
Aug 27, 2017
Messages
1,530
  • May 2, 2024
  • #12

I’ve been having this problem on and off for weeks…

JackosinDIS

DIS Veteran
Joined
Jun 15, 2023
Messages
808
  • May 2, 2024
  • #13

TinkB278 said:

I’ve been having this problem on and off for weeks…

It’s a right old pain!!

Sophie Weaver

Mouseketeer
Joined
Jan 8, 2017
Messages
94
  • May 2, 2024
  • #14

I can login to the WDW My Disney Experience, but can't login to the DVC website. Hoping it's resolved as I have a vacation to book in the AM!!

tinkerbell2023

Earning My Ears
Joined
Aug 17, 2023
Messages
20
  • May 2, 2024
  • #15

I am having the same issue, I was able to log in just a few days ago but as of today generic contact member services error no matter which browser I use, so annoying! Also able to log into My Dis Exp without issue, its just the DVC site.

A

arich35

Mouseketeer
Joined
May 22, 2022
Messages
345
  • May 2, 2024
  • #16

Started having the issue tonight.

Arr2-D2

Not the droid your looking for
Joined
Oct 30, 2023
Messages
46
  • May 2, 2024
  • #17

I think perhaps, there is something going on with the new unified single login across services “My Disney”. I’ve noticed some bugs and changes when logging into Disney + today also. It first asked to reset my password. Then sent code to my email. Then asked again to reset password so I quit the process for today.

A

arich35

Mouseketeer
Joined
May 22, 2022
Messages
345
  • May 2, 2024
  • #18

Arr2-D2 said:

I think perhaps, there is something going on with the new unified single login across services “My Disney”. I’ve noticed some bugs and changes when logging into Disney + today also. It first asked to reset my password. Then sent code to my email. Then asked again to reset password so I quit the process for today.

Yeah after I posted I went to the Disney World website and had to have a code sent to me.

Denamac

Mouseketeer
Joined
Dec 17, 2008
Messages
430
  • May 2, 2024
  • #19

Arr2-D2 said:

I think perhaps, there is something going on with the new unified single login across services “My Disney”. I’ve noticed some bugs and changes when logging into Disney + today also. It first asked to reset my password. Then sent code to my email. Then asked again to reset password so I quit the process for today.

This!! I spent almost an hour on the phone today getting it straight. It started with not being able to login to DVC and MDE Tuesday. Had to reset password twice. Fine until today, then same issue. We’re at WDW now so it was very frustrating having the code texted to me each time I needed to do something on MDE (and being locked out of DVC on one of our accounts). Called WDW IT first; told they saw nothing wrong and advised I could open a ticket or could call DVC MS. I opted to call MS first. The rep told me it’s due to the single login Disney implemented recently and since I had a different email address attached to one of my accounts, it was causing problems. They had to basically “redo” my DVC logins (DH and mine), even sent new activation codes although we’ve been members for 1.5 years. Then had to send password reset emails to both of us. For now it is working but I hold my breath every time I log in a Disney site/app. FYI- our 3rd contract was loaded this week and the rep said the new activity on our DVC could have triggered the single login issues. Hopefully this helps!!

D

davidhr

Mouseketeer
Joined
Dec 18, 2022
Messages
403
  • May 3, 2024
  • #20

I’m having the same issue. Have to reset my password every time this happens. This morning was the third time this week.

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Anyone else unable to log in to DVC? (2024)
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